ITIL is more acceptable framework all over the World for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business. ITIL framework offers best practices about description, planning, implemetation and providing support of IT services. Experienced consultant staff of Empedus develops projects for optimizing your corporation.
COBIT is a framework for information technologies governance which serves control objectives for information and information related technologies. There are consultants who have installed COBIT framework, implemented COBIT audit, provided training for application and audit in Empedus. Consulting requirements about different COBIT subjects of your company can be solved by our expert staff.
ISO/IEC 20000 is major standard for improving, business focused managing and optimizing your information security processes. Emerging of ISO/IEC 20000 service management system should implemented while the corporate culture is prioritised. Our senior consultant staff will be gladed for sharing the ITIL and ISO/IEC 20000 projects experineces.
Our ISO/IEC 20000 Lead Auditor Certificated experts analyze that how much your company closer to ISO/IEC 20000 Information Technology Service Management requirements. At the end of analysis, the final report will include the current condition of your company, enhancement areas and deficiency in details.
Internal audit is should be implemented to ISO/IEC 20000 ISMS of your company to ensuring that the system is efficient, up-to-date, observable and improvable. Our ISO/IEC 20000 Lead Auditor Certificated experts implement internal auditing and contribute for improving of IT Service Management with detailed report.
We can not even imagine the world without information technologies. Almost all business organizations addicted to services of information technologies for being processed. GRC (Governance, Risk and Compliance) framework and ISO 38500 standard offer managing IT sourced risks, preparing project requirements in synchronized with IT services, and the best global applications of compatibility.
Scope of information technologies service management, you may need, ITIL Foundation, ISO/IEC 20000 implementation, internal audit, COBIT implementation and auditing training, presented by instructors with over 10 years experience in service management.
ITIL Foundation training prepared for provide information on Information Technology Service Management and to provide practical information on the implementation of ITIL. The content of education; ITIL terminology, structure and concepts of ITIL, ITIL-based service cycle, all ITIL service modules and the introduction of the basic concepts and processes.
• Introduction to Configuration Management/CMDB
• Introduction to Service Catalog Management
• Planning for Event Management
• Process Owner Workshop
• Service Owner Workshop