The ISO/IEC 20000 Foundation course is the first step of the qualification ISO/IEC 20000 qualification path according to APMG scheme.
At the Practitioner level, the candidate reaches a level of knowledge of ISO / IEC 20000 and its application enough to support organizations that want to acquire or maintain ISO/IEC 20000 certification.
This is a transition course for experienced auditors. It does not cover the principles of generic management system audit techniques, and for this reason delegates attending the course are required to have a minimum of three years’ experience conducting audits in an IT environment. This may be as a third party auditor or as an internal auditor for an organization. It is mandatory to have attended an APMG-accredited Auditor course in order to take this examination